1. Subscription Cancellations

Merchant subscribers can cancel their recurring monthly subscription at any time without penalty:

• Self-Service Cancellation: You can cancel your subscription directly from your Merchant Dashboard or by emailing yashwinka8@gmail.com.
• Access Period: Upon cancellation, your store will retain full access to DRAPON Virtual Try-On until the end of your current paid monthly billing cycle.

2. Refund Eligibility & Credit Usage Rules

Refund requests are evaluated under strict Fair Usage guidelines to protect GPU infrastructure costs:

1. 7-Day Money-Back Guarantee (Low-Usage Limit): First-time boutique subscribers are eligible for a 100% refund within 7 days of subscription activation, provided the store has consumed less than 15% of their monthly try-on quota (e.g. under 45 try-ons on the Starter Plan).
2. Consumed Credit Non-Refundability: If a merchant has consumed 15% or more of their plan's try-on quota, or used the software for more than 7 days, the subscription becomes non-refundable as third-party GPU compute resources have already been permanently consumed.
3. Technical Service Disruptions: If DRAPON GPU servers experience extended downtime exceeding 24 consecutive hours during your billing cycle, a pro-rated refund or service credit for the affected days will be issued automatically.
4. Overage Charges: Additional monthly overage units generated beyond your base plan quota are non-refundable once processed.

3. Refund Processing Timeline

Once a refund request is approved:

• Refunds are initiated back to the original payment method (UPI, Bank Account, or Credit/Debit Card) via Razorpay.
• The refunded amount will reflect in your bank account within 5 to 7 business days depending on your issuing bank.

4. How to Request a Refund

To initiate a cancellation or request a refund, please contact our support team with your store name: